FAQ

Thickness of material.

All our material for the decals are 15 mil. when you get into thicker material you start to run into problems: hard to apply, Conner start to lift, does not stick correctly to plastic.

All sales are final.
FLU designs is not responsible for application and/or installation errors. FLU designs is not responsible for any damage that may occur, to the customers’ property, during or after application. Names and all other information, general or personal, will be processed exactly as per the customer on-line order form. Any re-order placed, due to mistakes by the customer, will be produced at the customers expense. For any other product and/or order issues, please contact [email protected] direct for a return authorization number.

How does the order process work?
Once you have chosen your decals, you can view your basket and “Check Out”. Once in the check out menu, you will be directed to “Create an Account” or “Place Order without an Account”. Either way you will have to put in all your information. We recommend creating a user name and password for future orders.

What is your payment method?
At the moment we take payments via Visa and Master card. Once your payment is received and confirmed, your order will be processed. We will add direct credit card processing in the near future.

How long will it take to get my order?
Average orders take 7 to 10 working days (including shipping time) Larger orders may take longer.

How do I apply my decals?
The most important thing is to “take your time”. Start with a clean surface. Never apply your decals to a dirty or oily surface. Use simple soap and water, or de-greaser, to clean the surface of what you are applying your decals to. Let the surface dry completely. Use a little heat if necessary, by using a hair dryer. We do not recommend using a heat gun. Too much heat can cause an undesirable result. Try to apply your decals slowly by starting from one side to the other.

What happens if I mess up?
Try to peel back your decal very, very slowly and reposition. Our decals are made to stick. Please use care when applying.

What can I clean my decals with?
Simple soap and water and/or window cleaner. To keep your decals nice and shinny we recommend a spray wax with a soft towel after normal cleaning.

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